1. Information We Collect

When you interact with our website or contact us for services, we may collect the following types of information:

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To respond to your inquiries, provide quotes, and deliver our web development, mobile app development, and digital marketing services
• Communication: To send you service updates, project progress reports, and occasionally share relevant industry insights (only if you've opted in)
• Improvement: To analyze website performance, user behavior, and enhance our service offerings
• Security: To monitor and protect against fraudulent activities, security threats, and unauthorized access
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

3. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and gather analytics data:

You can manage cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information. We only share your information in the following circumstances:

• Internal Team: With our team members who need access to provide and improve our services
• Trusted Service Providers: With carefully selected partners for email marketing, analytics, hosting, and payment processing
• Legal Requirements: When required by law, court order, or government authorities
• Business Transfers: In the event of a merger, acquisition, or sale of business assets
• Consent: With your explicit consent for any other purposes

5. Data Security & Protection

We implement comprehensive security measures to protect your personal information:

• Encryption: All data transmission is secured using SSL/TLS encryption
• Access Controls: Strict internal access controls and authentication procedures
• Secure Servers: Data is stored on secure, regularly monitored servers
• Regular Updates: Security protocols are regularly reviewed and updated
• Employee Training: Our team is trained on data protection and privacy best practices

6. External Links & Third-Party Services

Our website may contain links to external websites, social media platforms, and third-party services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Third-Party Integrations: We may use third-party tools for analytics, customer support, and marketing. These services have their own privacy policies and data handling practices.

7. Your Privacy Rights

You have several rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Restriction: Request limitation of how we process your information
• Objection: Object to certain types of data processing
• Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at anupthakur@webfilaments.com. We will respond to your request within 30 days.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary based on the type of information and applicable legal requirements.

9. International Data Transfers

As we operate from India and Canada, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers, in compliance with applicable data protection laws.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on this page with the revised effective date
• Sending email notifications for significant changes (if you've provided your email)
• Displaying prominent notices on our website

We encourage you to review this policy regularly to stay informed about how we protect your information.